1. Overview & Platform Definition
ChefOrders is a restaurant Point of Sale (POS), Kitchen Display System (KDS), and Guest Self-Ordering software solution operated by Dancing Labs ("Company", "We", "Us"). By creating an account or utilizing ChefOrders services, restaurant owners, staff, and diners agree to these Terms of Service.
2. Payment Architecture & Processing Conditions
Important Clarification on Customer-to-Merchant Payments: ChefOrders acts strictly as an administrative SaaS software platform provider. ChefOrders is not a payment gateway, payment facilitator, money transmitter, or escrow agent for restaurant food orders.
A. Restaurant Guest / Diner Food Orders (Global Territories)
- Direct Merchant Accounts: All payments placed by guests/diners for food orders at US, UK, Australia, Singapore, Germany, France, Spain, Eurozone, and international restaurants are processed directly between the diner and the restaurant merchant.
- Supported Regional Payment Methods:
- United States (`US`): Credit/Debit Cards, Apple Pay, Google Pay via Stripe; Venmo handles; Zelle IDs.
- Singapore (`SG`): Credit/Debit Cards via Stripe; PayNow UEN / QR Code handles.
- Australia (`AU`): Credit/Debit Cards via Stripe; PayID / Osko handles.
- Spain (`ES`) & Eurozone (`DE`, `FR`, `IT`, `NL`): Credit/Debit Cards via Stripe; Bizum phone handles; SEPA / Instant transfers.
- United Kingdom (`GB`) & Global: Credit/Debit Cards via Stripe; PayPal.me handles.
- India (`IN`): Direct UPI QR codes & SMS listener auto-settlements.
- No Holding of Funds: ChefOrders does not collect, hold, process, or escrow diner payment funds for restaurant orders in international territories.
- Refunds & Chargebacks: Any payment disputes, food quality claims, cancellations, or credit card chargebacks are strictly between the diner and the restaurant merchant. ChefOrders disclaims all liability for order payment failures or merchant settlement delays.
B. SaaS Subscription Fees (Restaurant Owners ➔ Dancing Labs)
- Subscription Gateways & Supported Currencies: Platform subscription plans (Monthly/Annual) paid by restaurant owners to Dancing Labs are billed via Razorpay International in local currencies:
- USD ($): $4.99/mo | $30.00/yr (United States & International Default)
- GBP (£): £3.99/mo | £25.00/yr (United Kingdom)
- EUR (€): €4.99/mo | €30.00/yr (Germany, France, Spain & Eurozone)
- AUD (A$): A$6.99/mo | A$40.00/yr (Australia)
- SGD (S$): S$6.99/mo | S$40.00/yr (Singapore)
- CAD (C$): C$6.99/mo | C$40.00/yr (Canada)
- INR (₹): ₹499/mo | ₹2,999/yr (India)
- Trial Period: International branches receive a 14-day free trial upon account setup (`TRIALING` status).
- Pro-Rata Annual Cancellation: If an annual subscriber cancels prior to the 12-month period end, pro-rata refunds are calculated based on the standard non-discounted monthly rate for elapsed months:
Refund = Paid Amount - (Elapsed Months × Standard Monthly Rate).
- Service Suspension: If a subscription payment fails or expires, online guest self-ordering services are automatically suspended until billing is resolved.
3. Merchant Responsibilities
Restaurant owners using ChefOrders are responsible for:
- Maintaining valid, authorized API credentials (Stripe Publishable & Secret Keys) and merchant accounts.
- Complying with local consumer protection laws, food safety regulations, and tax reporting requirements (GST/Sales Tax).
- Securing staff access credentials and managing register drawer floats accurately.
4. Limitation of Liability
To the maximum extent permitted by applicable law, Dancing Labs shall not be liable for indirect, incidental, or consequential damages, including loss of business revenue or merchant gateway processing fees.
5. Contact & Legal Inquiries
For questions regarding these Terms of Service or subscription billing, please contact us at: support@dancinglabs.in